HSL Business Portal instructions for employers

This page contains detailed instructions for employers on how to use the HSL Business Portal. Sections “Instructions for HSL Commuter Benefit" and “Instructions for HSL Business Travel” contain more specific information on how these benefits work. If you want to find out how the HSL Commuter benefit works from the employee’s perspective, take a look at the instructions for employees.

Administrating the HSL Business Portal

Managing commuter benefits

Invoicing

Instructions for HSL Commuter Benefit

You can provide your employees with HSL Commuter Benefit either in the form of an auto-renewing season ticket or as a mobility budget.

Auto-renewing season ticket

Mobility Budget

Instructions for HSL Business Travel

You can provide your employees with a mobility budget that they can use to purchase tickets for their work-related travel needs on the HSL app.

Mobility budget

Frequently asked questions

Problem when logging in: stored passwords

If you manage your organisation’s commuter benefits via the HSL Business Portal, you need your HSL company account in order to log in to the service. You may also have a separate HSL account for personal use that you need e.g. when buying personal season tickets on the HSL app.

If you use a password manager for saving your password or save your password in your web browser, the browser or the password manager may not be able to make a difference between your company account and your personal account. This is why you should store your passwords separately for both services. By doing so, you can check if you are using the correct password in case you cannot log in to the service.

Season ticket as auto-renewing subscription: why does the same employee appear more than once on the same invoice?

We will send you an invoice for the tickets your employees use retrospectively on a monthly basis. If you offer your employee a 30-day season ticket as auto-renewing subscription, it is possible that the same employee can sometimes appear twice on the same monthly invoice.

When a commuter benefit is valid, invoicing is based on the date of purchase. The price of tickets in the form of auto-renewing subscription are always charged two (2) days before the validity period of the previous season ticket ends. For instance, the price of a 30-day season ticket charged on 1 March will be charged the next time on 30 March, i.e. within the same month.

The invoice that will be sent in April will have two charges. However, this does not mean that the price of the same ticket has been charged twice, but the season tickets have been valid consequtively. Correspondingly, the invoice that will be sent in May will not include a charge for the price of the season ticket for the employee in question because the date of purchase is not within April.

Date of purchase on 1 March 2023, season ticket is valid from 3 March to 1 April.

Date of purchase on 30 March 2023, season ticket is valid from 2 April to 1 May.

You can get a purchase report for a period of your choice via the HSL Business Portal. The report includes employee-specific information on the date of charge and validity period for each ticket.

Why was an employee’s season ticket renewed even though their commuter benefit had been terminated?

When you grant your employee HSL Commuter Benefit in the form of a 30-day season ticket, the employee is given the right to purchase 30-day season tickets as an auto-renewing subscription.

The auto-renewing subscription is always renewed two (2) days before the validity of the previous season ticket ends, meaning that the ticket is charged before the period of validity ends.

When you terminate an employee’s commuter benefit, they no longer have the right to purchase said product. However, if the product has already been charged, the season ticket will be renewed and remain valid for the next 30-day period, after which the ticket will no longer be renewed.

Example:

Date of purchase is 1 March 2023 and the season ticket is valid from 3 March to 31 March.

Date of purchase is 29 March 2023 and the season ticket is valid from 1 April to 29 April.

If you set the employee’s commuter benefit to expire on 31 March, a new season ticket that is valid from 1 April to 29 April has already been generated for the employee. After this, the employee’s season ticket will no longer be renewed.

By going to the beneficiary’s information in the HSL Business Portal, you can check the next date of purchase of the employee’s season ticket. You can also see the period of validity for the current and next season ticket.

Once the commuter benefit is no longer valid, the season ticket will no longer be renewed on the HSL app. The validity of a ticket that has already been charged will not end in the middle of the 30-day period even if the employee’s commuter benefit has been terminated.

Can a person with a non-disclosure order be granted a commuter benefit?

Yes. If a person has a non-disclosure order, information on their municipality of residence cannot be retrieved automatically from the population information system of the Digital and Population Data Services Agency. Season tickets cannot be purchased without this information. In this case, the employee must call HSL’s customer service or visit the HSL service point at the Helsinki Central Railway Station. Once we have been able to check their information, the employee can start using the commuter benefit to purchase season tickets.