HSL in 2022

The aftermath of the COVID-19 pandemic and the war in Ukraine put a heavy strain on our economy in 2022.

The restrictions and recommendations for remote work imposed due to the pandemic came to an end. Additionally, the face mask recommendation on public transport in the Helsinki region was lifted in April. However, passenger numbers on public transport did not immediately return to pre-pandemic levels, which meant that ticket revenue kept on lagging behind.

The war in Ukraine caused fuel prices to soar, which led to an increase in the amount of compensation we pay for the operation of public transport services.

In the fall of 2022, HSL and its member municipalities began evaluating the current state and future of public transport. The purpose of the cooperation was to identify a financing model that would secure cost-effective and high-quality public transport services for the residents in the Helsinki region also in the future.

The Metro was extended from Matinkylä to Kivenlahti

The Metro was extended from Matinkylä to Kivenlahti on Saturday 3 December. An opening celebration was held for the new section of metro line.

Tram route 9 was extended from Pasila to Ilmala on 17 October.

Bus services were improved between Helsinki and Vantaa as new trunk bus routes 300, 400 and 600 began operating on 15 August. Several direct bus services in West and Central Vantaa were replaced with feeder services that complement the trunk bus routes.

We begun preparing for the launch of the light trail between Itäkeskus and Keilaniemi in 2024 at the latest.

In February 2022, the Executive Board of HSL made a decision on the new bus routes in Tapiola and Leppävaara. Some of the route changes were caused by the new light rail.

Electric buses and environmental bonuses

We continued our work to promote a sustainable urban traffic. A total of 168 new electric buses were introduced in the Helsinki region.

In total, there were 316 electric buses used for HSL’s public transport services last year. In 2021, this figure was 178. At the end of the year, approximately every fourth bus in the Helsinki region was an electric bus.

We paid a total of EUR 1.4 million in environmental bonuses to Helsingin Bussiliikenne Oy and Oy Pohjolan Liikenne Ab for the use of biodiesel.

With the help of the environmental bonuses paid in 2022, the bus operators acquired over eight million liters of 100 percent biofuel. As a result, approximately 13,500 tons of carbon dioxide was removed from the air in the Helsinki region.

The level of customer satisfaction remained high

There was an increase in our customer recommendation index or Net Promoter Score (NPS) from 2021, and our customers were of the opinion that public transport provides value for their money.

The majority of respondents gave public transport services a high rating.

New operating model

We renewed our operating model with the purpose of creating an organization that could face the challenges and needs of the 2020s.

In April 2022, our organization was divided into six divisions led by directors appointed by HSL’s Executive Board. Below the divisions there are units led by managers appointed by the CEO.

More information on HSL’s organization

Personnel: “We succeed together”

HSL had 406 employees at the end of 2022. 92 percent of the personnel were in a permanent employment relationship.

In 2022, we started to implement our strategy based on a theme titled “We succeed together”. The same theme had a central role in the spring, when HSL’s organization was renewed and a new operational model was introduced. Multi-locational work was integrated into regular work processes.

83 percent of the personnel voiced their opinion through a staff survey. According to the personnel, meaningful work tasks, a fair salary, fringe benefits and maintaining a healthy work-life balance were identified as the most important aspects in their work.

The overall rating for employee satisfaction was 69. In 2021, the figure was 66.

2022 in figures

By clicking on the link below, you can find information on the number of journeys made on the public transport services we procure, the reliability of the services and the number of vehicles required to provide them.