Customer service
Looking for information about the HSL app?
How to download the HSL app on your phone and how to buy tickets using the app.
Problems with the HSL app?
Ticket purchase failed or you couldn’t transfer your season ticket to another phone? See solutions to the most common problems with the HSL app.
Contact details
Our customer service is happy to advise you on how to use public transport and assist you with any problems. You can also call our customer service if you want to close your HSL card.
If you have lost your HSL card, you can contact Lost & Found Finland.
Tel. +358 9 4766 4000 (local network rate)
Mon-Fri 8.30am-6pm, Sat 9.30am-5pm, Sun closed
Elielinaukio 3, west wing of the Central Railway Station, street level, 00100 Helsinki.
Mon-Fri 8.30am-6pm, Sat 9.30am-5pm, Sun closed
If you are a corporate customer or an employee and you receive a commuter benefit, please contact our corporate customer sales by phone or email.
Ticket orders and advice for groups and companies: yritysmyynti@hsl.fi
Tel. +358 9 4766 4303 (local network rate)
yritysmyynti@hsl.fi
Open: Mon–Fri 8.30am–4pm
CityBike Finland Oy is responsible for city bike customer service in Helsinki and Espoo.
CityBike Vantaa Oy is responsible for city bike customer service in Vantaa.
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