Customer service

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Call us

Call our customer service line for help with using public transport or resolving any problems. The average wait time is 5 minutes.

Call +358 9 4766 4000

Customer service opening hours

Opening hours
Mon, Tue, Thu, Fri: 9:00–17:00
Wed: 10:30–17:00
Sat and Sun: Closed

Exceptional opening hours
Our customer service will be closed on Wednesday, 18 November.

Christmas and New Year
Thu 24 Dec: closed
Fri 25 Dec: closed
Sat–Sun 26–27 Dec: closed

Fri 1 Jan 2027: closed
Wed 6 Jan 2027: closed

Peak times:
Monday is typically the busiest day of the week.
Phone service is usually busiest in the mornings, and service points in the afternoons. If possible, try to plan your visit outside these times.

 

Visiting a sales or service point

At sales points, you can buy tickets and top up your HSL card.
At service points, you can also take care of other matters.

Request a refund

Log in using your HSL account and request a refund for yourself or someone else.

Corporate customer service

You can find our Corporate customer service contact details here.

Helsinki and Espoo City Bikes

CityBike Finland Oy is responsible for city bike customer service in Helsinki and Espoo.

Tel. +358 9 425 788 10

[email protected]

Mon–Fri 7am–7pm, Sat–Sun 9am–5pm