Year 2022 in figures
Customers
The level of customer satisfaction remained high. According to the 2022 customer satisfaction survey, 86 percent of passengers were either fairly or very satisfied with HSL’s public transport services.
Share of satisfied passengers per mode of transport, %
| Metro | 90 | ||
| Suomenlinna ferry | 90 | ||
| Trams | 89 | ||
| Buses | 87 | ||
| Commuter trains | 85 |
In 2022, a total of 303.5 million journeys were made on our public transport services. This is 93.4 million, or 23 percent, fewer journeys compared to 2019, the last year before the corona pandemic.
Number of passengers by mode of transport, million
| Buses | 133.57 | ||||
| Metro | 69.88 | ||||
| Commuter trains | 56.43 | ||||
| Trams | 41.76 | ||||
| Suomenlinna ferry | 1.88 |
Transport services
| Bus routes | 288* | |||
| Tram routes | 10 | |||
| Commuter train routes | 9** | |||
| Metro | 2 | |||
| Suomenlinna ferry | 2 |
*U line services not included
**U line services not included
| Buses | |||
| Trams | 122 | ||
| Trains | 81 | ||
| Metro trains | 49 | ||
| Suomenlinna ferries | 4 | ||
| Total |
| Buses * | 21,112 | ||
| Trams | 2,093 | ||
| Commuter trains** | 700 | ||
| Metro trains | 574 | ||
| Suomenlinna ferries | 72 | ||
| Total | 24,551 |
*U line services not included
**U line services not included
The figures are from October 2022.
Actual departures/planned departures, %
|
|
2021 |
2022 |
|
Metro services |
98.86 |
98.77 |
|
Tram services |
98.31 |
98.01 |
|
Train services |
96.50 |
99.06 |
|
Bus services |
99.89 |
|
|
Ferry services |
99.97 |
|
|
On average |
98.51 |
|
|
Trams |
12.5 |
|
Metro trains |
14.7 |
|
Buses* |
10.6 |
|
Trains** |
13.3 |
|
Suomenlinna ferry |
16.5 |
|
Total*** |
12.5 |
*U line services not included
**U line services not included
***U line services not included
Finances
HSL’s ticket revenue amounted to EUR 309.7 million in 2022.
Ticket revenue per travel zone
AB 67%
ABC 15%
BC 11%
ABCD 5%
CD 1%
Distribution of ticket types
Mobile tickets 63%
HSL card 31.1%
Paper tickets 5.3%
Other 0.6%
Operating income, EUR million
| Ticket revenue | 309.7 |
| Municipal contributions | 427.8 |
| Other income* | 77.2 |
| Total | 814.8 |
*Includes e.g. state subsidies, penalty fare revenue and rental income
Operating expenses, EUR million
| Operation of services | 525.4 | ||||
| Infrastructure | 141.7 | ||||
| Purchase of services | 34.6 | ||||
| Personnel | 22.5 | ||||
|
Rent and other expenses |
|
9.7 | |||
| Total | 733.9 |
Operating costs of public transport services by mode of transport, EUR million
| Buses | 342.1 | ||||
| Commuter trains | 77.3 | ||||
| Trams | 54.7 | ||||
| Metro | 47.3 | ||||
| Suomenlinna ferry | 3.9 | ||||
| Light rail | 0.06 |