Customer service
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How to download the HSL app on your phone and how to buy tickets using the app.
HSL customer service contact information
Our customer service is happy to advise you on how to use public transport and assist you with any problems. In addition, you can call our customer service if you have lost your HSL card.
Tel. +358 9 4766 4000 (local network rate)
Open Mon–Fri 7.30am–7pm, Sat–Sun 9.30am–5pm.
Reduced opening hours:
On Friday 21 June our customer service line will be open from 9.30am to 5pm.
Elielinaukio 3, west wing of the Central Railway Station, street level, 00100 Helsinki.
Open: Mon–Fri 7.30am–7pm and Sat–Sun 9.30am–5pm
Reduced opening hours:
- The service point is closed from Friday 21 to Sunday 23 June
- 24 June–28 July: Mon-Fri 9am–6pm and Sat 9.30am–5pm. On sundays the service point is closed.
Tel. +358 9 4766 4303 (local call rate)
Service hours: Mon–Fri 8.30am–4pm
Reduced opening hours:
On Friday 21 June closed
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