Support and instructions
Need help or support? Find assistance on our support pages or contact our customer service.
How can we help?
- Where can I buy tickets?Where can I buy tickets?
- How do I buy a ticket for a child?How do I buy a ticket for a child?
- How do I get a discount?How do I get a discount?
- Ticket does not appear in the HSL appTicket does not appear in the HSL app
- There is an authorization hold on my bank account but I did not receive the ticket. What should I do?There is an authorization hold on my bank account but I did not receive the ticket. What should I do?
- Why couldn't I get a student ticket via the app?Why couldn't I get a student ticket via the app?
- I lost my HSL card. What should I do?I lost my HSL card. What should I do?
- Where can I leave my car when I continue my journey using HSL services?Where can I leave my car when I continue my journey using HSL services?
- I forgot something on board. Where can I retrieve lost items?I forgot something on board. Where can I retrieve lost items?
- I need information about a penalty fare I receivedI need information about a penalty fare I received
- How do I use city bikes?How do I use city bikes?