Twelve months of travel for the price of ten

The ticket is automatically charged to the debit/credit card you have linked to HSL app every 30 days. The subscription starts upon purchase and the payment for the first 30-day period is charged at the moment of purchase. The payment for the next period will be charged two days before the start of the new period.

The price of an auto-renewing subscription/30 days is the price valid at the moment of payment.

The price of an auto-renewing saver subscription/30 days will remain the same for the first 12 periods, or go down if the price of the ticket for your selected zones decreases. After this, the price per period will be the price valid at the moment of payment. In other words, the price will not go up until after the first 12 months of your subscription.

Saver tickets or auto-renewing saver subscriptions are available as normal adult rate tickets. In other words, you cannot buy a saver subscription if you use discount tickets, e.g. a pensioner or student ticket. 

You can purchase an auto-renewing saver subscription if you live in Helsinki, Espoo, Vantaa, Kauniainen, Siuntio, Kirkkonummi, Sipoo, Kerava or Tuusula, or in an neighboring municipality (Askola, Hanko, Hausjärvi, Inkoo, Karkkila, Lohja, Loppi, Mäntsälä, Nurmijärvi, Pornainen, Porvoo, Pukkila, Raasepori and Vihti).

You can change the validity area, i.e. the zones, of your auto-renewing saver subcription before the next payment, i.e. at least two days prior to the next payement. You cannot change the validity area of a 30-day ticket already paid for.

Cancelling an auto-renewing saver subscription after 360 days

After the first year (12 payments), you can cancel your subscription at any time. You will not enter a new fixed-term subscription period but your subscription will automatically renew and you still get your ticket for the same low price.

You must cancel you subscription before the next payment, i.e. at least two days prior to the end of the paid period. The ticket will be valid until the end of the paid 30-day period.

To cancel your subscription, open the HSL app on your phone and select “Cancel subscription”.

Cancelling an auto-renewing saver subscription before the 360-day period is up

You can cancel your subscription before the initial 360-day period (12 payments) is up by paying a cancellation fee. An invoice for the fee will be sent to you by mail.

The cancellation fee is:

• AB, BC and D tickets EUR 42
• ABC, CD and BCD tickets EUR 52
• ABCD tickets EUR 61

You must cancel your subscription before the next payment, i.e. at least two days prior to the end of the paid period. Your season ticket will be valid until the end of the paid 30-day period.

You can claim a refund for your auto-renewing ticket in case of hospitalization or a public transport strike. For more information, read the Terms of Use.

1. Make sure that the payment card connected to the subscription has enough credit on it to cover the payment.
2. Check the payment card connected to the subscription and, if necessary, replace the card with a new one: open your valid HSL ticket and select “Subscription”, or select “More" > “Settings" > “Season ticket - Auto-renewing saver subscription / Auto-renewing subscription". Add a new card and select it as the active payment method of your subscription.
3. If the card you are adding is new, make sure that you have activated it by using the PIN code for instance at a retail shop or an ATM (usually required before the card can be used for online purchases). You should also check the settings for your card in your online bank: have online purchases been allowed and has a spending limit been set for them?
4. If you are unable to solve the problem by following the above-mentioned steps, delete the app (before doing so, make sure that you do not have any valid single or day tickets, as you will lose them), restart your phone and download the app again. Log in to the app with your HSL account and reauthenticate with your online banking credentials or a mobile certificate. Follow the instructions given in the app. After this, open the settings for your auto-renewing subscription or auto-renewing saver subscription and select “Subscription". Add the card again and select it as the active payment method of your subscription.

Unable to solve the problem by following the above-mentioned steps? Please contact our customer service as soon as possible. See contact details