NPS
We use customer surveys to gather our customers' views and opinions on our services and how to improve them, as well as their willingness to recommend public transport services to others (Net Promoter Score, NPS).
We conduct the survey four times a year by sending our customers a link to an online survey via email. We use the results to improve our services.
More information: Erika Rintamäenpää, firstname.lastname@hsl.fi
imi@hsl.fi