How to activate the commuter benefit (season ticket)

The image shows an invitation sent to an employee

1 You will receive an invitation by email

  • You will receive a message to your work email containing an invitation to start using the commuter benefit from your employer. ​
  • The message includes a confirmation code which you will need to activate the benefit. You will need the confirmation code only if you activate the benefit using an email address other than the one to which the message was sent.
  • The message shows the validity start date of your commuter benefit. Please note that you will only be able to use the benefit on the HSL app from the validity start date onwards.
  • You will also receive a message if the benefit is set to begin at a later date. 
  • Please remember that the commuter benefit is a personal fringe benefit. 
  • Click ‘Start using HSL Commuter Benefit’ to start the activation process.

2 The first page of instructions opens

Click  ‘Continue to log in’ to open the login page.

3. Log in using your HSL account

If you already have an HSL account, log in. 

If you have forgotten your HSL account password, do not create a new account! Request a link to reset your password at hsl.fi or on the HSL app: 

  1. At HSL.fi, click on the person icon in the top right corner and click on -> Forgot your password?
  2. On the HSL app, go to More -> Settings -> Log in using your HSL account-> Forgot your password?           

If you do not yet have an HSL account, click on ‘Create an account’.  

4 Enter confirmation code

Once you have logged in using your HSL account, you will be asked to enter the confirmation code and the email address where you received the code. You will not need the confirmation code if

  • the email address connected to your HSL account is the same as the email address where you received the invitation
  • you have recently strongly authenticated with your HSL account

5 Authenticate strongly

To activate your HSL commuter benefit, you need to strongly authenticate so that we can verify

  • that you are the person to whom the employer has granted the benefit,
  • that your home municipality is in the HSL area or one of the neighboring municipalities,
  • the location of your home address which determines the zones granted to you. 

You can strongly authenticate using your online banking credentials or mobile certificate. 

6 Check the addresses and zones

Please make sure that your home address retrieved upon authentication is correct. 

Make sure also that the work address provided is for the office where you mainly work at.

If the information is correct, select Continue. If there is a mistake, you can edit the addresses.

7 All done, the benefit has now been activated!

Please check that the zones granted to you are correct. If the zones are not the ones you need to travel through on your commute, please contact your company’s HSL Commuter Benefit admin. The admin can edit the zones before you activate the ticket on the HSL app. 

NB! Do not buy a season ticket on the HSL app if the zones are incorrect. If you have already purchased a season ticket using your HSL commuter benefit, any changes made to the zones will only take effect with the renewal of your ticket after 30 days. 

8 Buy a season ticket on the HSL app

Open the HSL app and log in using your HSL account.

Proceed to purchase an auto-renewing season ticket.

You can activate the ticket right away or close the pop-up window. 

If no pop-up window appears, proceed to purchase an auto-renewing season ticket. Select HSL Commuter Benefit as the payment method.

If you can't see HSL Commuter Benefit in the payment method list, ensure you have the latest version of the HSL app. You can also try logging out of the app and logging back in. If the payment method still does not appear, you can also try uninstalling the app from your phone and downloading it again from the app store.