The customer group &lsquo;Blind&rsquo; includes all visually impaired people whose degree of disability is at least 50%, regardless of their municipality of residence. If you belong to this group, you are entitled to a free ticket and a companion.
Travel advice
&middot; Free HSL card
You are entitled to a free ticket covering the entire HSL area. The free ticket can be loaded onto your HSL card at a service point. <a href="https://www.hsl.fi/en/tickets-and-fares/discounted-travel">Read more</a>
&middot; Travelling with a guide dog or a white cane
If you are visually impaired and you travel with a guide dog or a white cane, you do not need to show your HSL card to a card reader. to register your free ticket.
&middot;&nbsp;Companion Pass
You are entitled to have a companion travel with you whether you live in the HSL area or elsewhere in Finland. When you have a Companion Pass, your companion does not need a ticket. <a href="https://www.hsl.fi/en/tickets-and-fares/discounted-travel">Read more</a>

Visually impaired people

People with reduced mobility

Wheelchairs

Prams

Tips for travel

If you are unable to travel alone on public transport due to a chronic disease or disability, you may be entitled to a companion.

Companion Pass

Blind people and veterans of Finnish wars who live permanently in the HSL area are entitled to a free HSL card.

Free HSL card

To make travel easier for everyone, most public transport vehicles in the Helsinki region are low-floor.
On all modes of transport, there are seats reserved primarily for people with reduced mobility. On buses and trams, the best places are in the middle.
 If you cannot move fast, you can get off at the front. On buses and trams, the doors close automatically. When you use the pram button, the doors will stay open longer.
 Commuter trains have doors that are marked with a wheelchair symbol. When you press the button marked with a wheelchair logo by these doors, a step will slide out and bridge the gap between the train and the platform.
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All HSL area commuter trains are low-floor. Additionally, almost all commuter trains with destinations outside the HSL area (R, T, D and Z trains) are low-floor.&nbsp;
Almost all station platforms in the HSL area match the commuter train floor height, providing easy access also for those with mobility aids.
Only the station platforms in Kauniainen and Kera are at a lower level than the commuter train floor. Platform 3 at the Kirkkonummi train station is at a higher level than the commuter train floor.
Accessible commuter train carriages are marked with a wheelchair symbol. There are announcements and digital screens on all trains.
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Commuter trains

Buses on our services are low-floor. There are manually operated ramps at the middle doors. The driver will deploy the ramp for you. There are stop announcements which tell the name of the next stop on all bus routes.
In the capital region, there are so called neighborhood routes operated with low-floor minibuses. The routes have been designed specifically to cater for elderly passengers and passengers with reduced mobility. The driver will help you on and off the bus if you need assistance.

Buses

All trams are either fully or partly low-floor. Both the Artic trams and articulated trams with low-floor center sections have ramps to provide step-free access.
Most tram stops are raised so that the stops are nearly level with the low-floor trams. All trams have stop announcements which tell the name of the next stop.
Watch the video at the bottom of this page (in Finnish) on how to use the wheelchair ramp on the Artic trams.

Trams

The Metro trains are level with the station platforms, providing easy access also for those with mobility aids. All Metro stations have at least one accessible entrance and at least one lift. Many stations have audio beacons at the entrances and at the doors leading to the lifts that help visually impaired people to navigate the station.
Refurbished stations have tactile and contrast markings to aid visually impaired people. There are announcements and digital screens on the trains.

Metro

Low floors make travel easier

Video on using the wheelchair ramp

Watch the video on how to use the wheelchair ramp on the Artic trams (in Finnish)

Criterion that matches if HSL ID user id is in the list

Read also

You can link your HSL card to your city bike account to enable easy pick up of bikes at stations.

Add your HSL card

I understand that I may be charged the following fees

Your discount code entitles you to

Use the link below to view your cyclist ID and other information. 

You already have an order!

Contact us

An account already exists with your email address. Note that you might have created the account via another provider's service.

Please verify that the selected payment method is available to ensure you can continue using city bikes.

Unable to charge your payment card

Creating a city bike account failed

Please make sure you have an internet connection and try again in a while

The city bike service is currently unavailable

You can download the app from App Store and Google Play. Follow the instructions on the app.

You need the CityBike Vantaa app to register for the service and use the bikes.

City bike stations

You need an HSL account to buy a pass. Your pass will be valid from the moment of purchase until {validTo}.

You need an HSL account to buy a pass. Your pass will be valid from 1.4.2024  until 31.10.2024.

You need an HSL account to buy a city bike pass. Your right to use city bikes begins immediately and remains valid until further notice.

You need an HSL account to buy a city bike pass.  Your pass will be valid from {validFrom} and remains valid until further notice.

Log in using your HSL account

Confirm by entering your HSL account password

The card details will be stored for potential additional fees. 

Payment card form

Add payment card

Choose a four digit code that is easy to remember. You will need the PIN code to pick up a bike.

Create a PIN code

The bike system in place in Helsinki and Espoo is different from the system used in Vantaa and you cannot mix bikes from the two systems. The city bikes can be used from 1 April to 31 October.

Select area

Need a bike for a friend, too? Several bikes can be used with one cyclist ID.

Select number of bikes

All options include an unlimited number of 30-minute bike rides.

All options include an unlimited number of 60-minute bike rides.

Select duration

You now have a pass entitling you to use city bikes in Helsinki and Espoo until {validTo}.

You now have a pass entitling you to use city bikes in Helsinki and Espoo. The pass is valid until further notice.

You now have a pass entitling you to use city bikes in Vantaa until {validTo}.

Payment successful

Is your information out of date?

Check your contact details

Select the language for the display device located in the middle of the handlebar of the city bike. You will receive email messages from HSL in the same language.

Language of the display device

HSL card

You have replaced you cyclist ID with your HSL card.

Do you want to restore your cyclist ID?

Your cyclist ID

When you terminate the use of the service, all your information and ride data will be deleted.

Terminating the use of the city bike service

Terminating the use of the city bike service for Helsinki and Espoo

Terminating the use of the city bike service for Vantaa

You need a password to start using the CityBike Vantaa app. If you have forgotten your password, you can reset it on the app.

Your password

Payment method

Latest payments

You need a PIN code to pick up a bike at a bike station.

PIN code

Submit fault report

Your latest rides

Per month

My rides

If you suspend your subscription, your pass will be valid until {validTo}.

Subscription suspended. Your pass will be valid until {validTo}.

Pass

In the future, you can edit your screen name in the My information  section

on the HSL account page

This screen name contains a word that has already been taken.

This screen name is already in use, please try another.

This screen name does not meet the requirements, please try another.

You need to login using your HSL account to comment and to like other people’s comments.

Log in

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Day tickets are a good option for visitors.

Your feedback helps us to develop our services. Providing feedback is optional.

Would you like to tell us why you chose to delete your account?

Enter your password to delete your HSL account

Confirm with a password

To save and utilize places, routes and stops, you must log in using your HSL account.

Log in first

The Journey Planner is now part of the HSL.fi service. You can get information about routes, tickets and travelling all in one place.

Read more about the revamped Journey Planner

The Journey Planner has been revamped

Route and stop search

Where are you going?

How to find the application version

What is your feedback about?

Your contact details

If you like, you can provide additional information

What do you want to tell us about?

App details

Incident details

Parking area details

Sales point details

Route details

Route search details

Stop details

Ticket machine details

Journey details

When did you board the vehicle?

If you have problems with logging in using your HSL account, you can also add your contact details so that we can contact you to solve the problem.

How satisfied are you with the answer you received?

What could we improve?

Where did we succeed?

Select topic

Not enough information about service disruptions

HSL benefits and offers via email

Benefits and offers

Select the language in which you wish to receive emails from HSL.

Delays and cancellations to your selected routes

A summary of topical issues in public transport about once a month.

Newsletter

You will get information about the services and products that are relevant to you as well as about any possible changes, improvements and disruptions concerning them. The information you receive is based on the information you have given, your own selections and the services of HSL you use.

Personal communications

Communications

Invitations to studies and questionnaires

Invitations to interviews and workshops

Participation in the development of public transport

Check your card

You’ll find all the tickets you need in the HSL app. In addition, the app gives you access to the Journey Planner and up-to-date traffic information. Download the app from your app store free of charge.

Have tickets with you at all times

Your card will stop working

Everything is in order!

Services and equipment

You can add up to five attachments. We do not need a photo of your personal ticket.

If you are acting on behalf of someone else and the person has not been authenticated via suomi.fi authorization service, you must also attach a power of attorney. 

You will will be notified of the decision by email.

You will will be notified of the decision by email. You can access the decision by logging in to hsl.fi.

Enter the details from the penalty fare ticket. You can then proceed to pay the penalty fare or submit an appeal.

You can find the penalty fare reference number on the back of the penalty fare ticket. The reference number is eight digits long.

Authenticate

You need to authenticate strongly in order for us to verify your information.

No sales or service points were found matching your search criteria. Please check the services selected.

For children and young people aged 7–17 years. You can cancel your subscription at any time.

Duration of your choice, 14–366 days

You can cancel your subscription at any time.

The ticket is valid for {durationMinutes} minutes.

Select your favorite routes and stops to see news and updates on them.

What news and updates do you want to see

Linked services

You can delete your HSL account if you no longer wish to use HSL's services

Delete HSL account

Commuter benefit

Data request

Your screen name will be displayed to others when you comment on news articles.

Personal data

Strong authentication

Is your home municipality or discount group information out-of-date?

Your email address will not be changed until it has been confirmed

Change email address

Your cyclist ID is now the last seven digits of your new phone number.

After saving, you will receive a confirmation code to the phone number you provided. You must enter the code in the next window.

Change phone number

Enter the confirmation code you received via SMS in the field.

Confirm phone number

Change password

Contact information and password

The changes will take effect after you have confirmed your phone number.

Areas for which I would like to receive news and updates.

Areas

Places that act as quick links to routing in the Journey Planner.

Places

Do you want to remove the area?

Do you want to remove the place?

Do you want to remove the route?

Do you want to remove the stop?

Do you want to remove the topic?

Routes I would like to read news and updates about. The routes are also shown in the Journey Planner

Routes

Stops for which real-time timetables are displayed in the Journey Planner without a separate search

Accessibility