Accessibility

Public transport is for everyone. The threshold for using public transport must be as low as possible and that's why accessibility is important. All vehicles used on HSL's transport services are accessible. Journey planning and passenger information are accessible.

Tips for travel

Visually impaired people

People with reduced mobility

Wheelchairs

Prams

Companion Pass

If you are unable to travel alone on public transport due to a chronic disease or disability, you may be entitled to a companion.

Free HSL card

Blind people and veterans of Finnish wars who live permanently in the HSL area are entitled to a free HSL card.

Low floors make travel easier

To make travel easier for everyone, most public transport vehicles in the Helsinki region are low-floor.

On all modes of transport, there are seats reserved primarily for people with reduced mobility. On buses and trams, the best places are in the middle.

If you cannot move fast, you can get off at the front. On buses and trams, the doors close automatically. When you use the pram button, the doors will stay open longer.

Commuter trains have doors that are marked with a wheelchair symbol. When you press the button marked with a wheelchair logo by these doors, a step will slide out and bridge the gap between the train and the platform.

Commuter trains

All HSL area commuter trains are low-floor. Additionally, almost all commuter trains with destinations outside the HSL area (R, T, D and Z trains) are low-floor.

Almost all station platforms in the HSL area match the commuter train floor height, providing easy access also for those with mobility aids.

Only the station platforms in Kauniainen and Kera are at a lower level than the commuter train floor. Platform 3 at the Kirkkonummi train station is at a higher level than the commuter train floor.

Accessible commuter train carriages are marked with a wheelchair symbol. There are announcements and digital screens on all trains.

Buses

Buses on our services are low-floor. There are manually operated ramps at the middle doors. The driver will deploy the ramp for you. There are stop announcements which tell the name of the next stop on all bus routes.

In the capital region, there are so called neighborhood routes operated with low-floor minibuses. The routes have been designed specifically to cater for elderly passengers and passengers with reduced mobility. The driver will help you on and off the bus if you need assistance.

Trams

All trams are either fully or partly low-floor. Both the Artic trams and articulated trams with low-floor center sections have ramps to provide step-free access.

Most tram stops are raised so that the stops are nearly level with the low-floor trams. All trams have stop announcements which tell the name of the next stop.

Watch the video at the bottom of this page (in Finnish) on how to use the wheelchair ramp on the Artic trams.

Metro

The Metro trains are level with the station platforms, providing easy access also for those with mobility aids. All Metro stations have at least one accessible entrance and at least one lift. Many stations have audio beacons at the entrances and at the doors leading to the lifts that help visually impaired people to navigate the station.

Refurbished stations have tactile and contrast markings to aid visually impaired people. There are announcements and digital screens on the trains.

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