Use up any value you might have left on your multi-user HSL cards and then dispose of the cards with mixed waste.
Start using the HSL Business Portal and provide your employees with tickets that they can use directly in the HSL app. The HSL Business Portal is a simple online service that companies and communities can use to order, issue and manage their personnel’s commuter benefits and tickets for journeys they make during the workday. Employees can use the tickets and benefits they have been issued with via the portal in the HSL app without any delay.
There are many simple alternatives that you can use instead of the multi-user HSL cards:
If the multi-user HSL cards have been used to pay for journeys made during the workday
Employers can use the HSL Business Portal to freely select an amount of budget that they wish to issue to their employees. The employees can then use the budget they’ve been issued with to purchase tickets in the HSL app whenever they want.
Employers can also use the HSL Business Portal to order single-use ticket codes that the recipients, i.e. the employees, can use to redeem single or day tickets in the HSL app. In addition, we are currently developing other alternatives that will be made available later. These alternatives include, for instance, tickets equipped with a QR code that can be ordered via the HSL Business Portal. The tickets can be used either on a phone or in paper form.
If the multi-user HSL cards have been used for company outings
Employers can order ticket codes from the HSL Business Portal that allow the recipients, i.e. the employees, to redeem single or day tickets via the HSL app. In addition, we are currently developing other alternatives that will be made available later. These alternatives include, for instance, tickets equipped with a QR code that can be ordered via the HSL Business Portal. The tickets can be used either on a phone or in paper form.
If the multi-user HSL cards have been used for employees’ commuter benefits (non-resident season tickets)
Start using the HSL Business Portal, where you can issue the commuter benefit to the employee as a flexible mobility budget. You can freely choose the amount of budget you wish to issue to the employee. The employee can then use the budget in the HSL app to purchase a non-resident season ticket for 30 or 360 days at a time.
In other words, if the employee has previously been provided with a commuter benefit in the form of a non-resident season ticket on a multi-user HSL card, they will be able to continue using the ticket in the HSL app. A non-resident season ticket is a season ticket intended for those living outside the HSL area.
How do I know if our company uses multi-user HSL cards?
All HSL cards used by companies are multi-user cards. The cards are either unregistered cards or cards registered under the company’s business ID. You can also use our search function to check whether the card you have is a multi-user card. You can also check the card type by using a ticket machine or checking the receipt the machine prints out for you. Our corporate customer service can also check the cards of our corporate customers on the basis of their HSL card number. If you want to check the remaining value on your card, use a card reader or a ticket machine or visit the HSL service point.
What is the reason for discontinuing the multi-user HSL cards?
HSL is in the process of implementing a new background system for public transport tickets. The new system entails a more straightforward ticket range which will no longer feature separate multi-user and personal HSL cards. Instead, every customer will have a personal HSL account.
Assistance in using HSL Business Portal and selecting tickets
Our corporate customer service is more than happy to help you select new products to replace your multi-user cards. You can contact us via email at yritysmyynti@hsl.fi or by phone on +358 9 4766 4303.
Refund instructions for companies
You can request a refund for the value and tickets on your company’s multi-user HSL cards by using our refund request form. Before submitting a refund request, please ensure that you have access to the Business Portal and an alternative product available for use, such as HSL Business Travel.
Request a refund using the request form on our website
To submit a refund request, you must be authorized to act on behalf of the company. Additionally, you need to log in using your HSL account or create one. If you prefer to receive the refund as a credit note, no fees will be charged. If you choose to have the refund credited to your bank account, there will be a processing fee of EUR 8 per card. After submitting your refund request, please deliver your multi-user HSL cards to our service point, for instance, by mail.
Please provide the following information on the form:
- Company details (name and business ID)
- Contact person details (information for the individual completing the request form)
- Authorization to act on behalf of the company (tick the box).
- Card numbers of the HSL cards for which a refund is requested. You can enter up to five card numbers directly on the form or download a file (in Word or PDF format) to submit
- Preferred method for receiving the refund: either to your bank account (with a processing fee of EUR 8 per card) or as a credit note.
Updated on 19 December 2024: According to the current estimate, the multi-user HSL card will be discontinued at the end of February 2025.