Service fees at the HSL service point from 1 June 2023
- Season ticket top up on HSL card EUR 5
- Value top up on HSL card EUR 1
- Single and day tickets on disposable cards EUR 1
- Change of customer group stored on HSL card EUR 8.This fee does not apply to the following customers:
- Customers who receive national or guarantee pension or a cash rehabilitation benefit from Kela
- Customers aged 70 years and over
- People with reduced mobility
- Students whose discount entitlement cannot be checked via the My Studyinfo service of the Finnish National Agency for Education
- Exchange students
- People with functional difficulties that prevent them from using the HSL app
- Refund or change requests relating to tickets EUR 8 (for accounts in standard IBAN format), EUR 16 for other accounts.
- Requests to cancel a penalty fare EUR 8
- Transfer of HSL card data to a new HSL card EUR 8
- Invoice surcharge EUR 8 (for companies)
A service fee is charged for HSL card top ups and updating the customer group in situations where the customer can use a self-service option such as a ticket machine or the HSL app. The service point staff will assist you with their use, if required.
More information