Fees for tickets and services
On this page, you can find all the fees we charge, for instance, at HSL’s service point. These fees are also detailed in the HSL Public Transport Conditions of Carriage and Ticket Terms and Conditions.
- Loading a season ticket onto the HSL card EUR 5
- Loading value (money) onto the HSL card EUR 1
Single and day tickets on a disposable card EUR 1 - Changing HSL card customer group EUR 8. The following customer groups are exempt from this fee:
- Pensioners receiving a national or guarantee pension or a cash rehabilitation benefit from Kela
- People over 70
- People with reduced mobility
- Students whose discount entitlement cannot be verified via the My Studyinfo service of the Finnish National Agency for Education and who, consequently, cannot purchase discount tickets using the HSL app
- Exchange students
- People with a functional disability that prohibits them from using the HSL app
- Ticket changes and refunds EUR 8 (to a regular IBAN account), other accounts EUR 16
- Cancellation of a penalty fare EUR 8
- Transferring information from a lost HSL card to a new HSL card EUR 8
- Invoicing surcharge EUR 8 (for companies)
A service fee will be charged for topping up the HSL card and updating the customer group on the card of the customer could have handled the matter themselves, for example, by using the HSL app. Guidance on self-service options is available at the service point if needed. In the future, you will also be able to top up your HSL card with value and season tickets without a service fee via the new HSL Ticket Store.
Sales points and municipal service points may charge a service fee on top of the ticket price. Please ask about the service fees directly at the sales or service point.
If you cancel a 360-day ticket, we will charge you a cancellation fee. A cancellation fee will also apply if you change the validity area of a 360-day season ticket.
- The cancellation fee for tickets purchased after 1 January 2025 is
- EUR 45 for AB, BC, CD and D tickets,
- EUR 57 for ABC and BCD tickets,
- EUR 66 for ABCD tickets.
- The cancellation fee for tickets purchased by 31 December 2024 is
- EUR 42 for AB, BC, CD and D tickets,
- EUR 52 for ABC and BCD tickets,
- EUR 61 for ABCD tickets.
If you want to cancel your auto-renewing saver subscription before the 12th payment, we will charge you a cancellation fee.
- The cancellation fee for tickets purchased after 1 January 2025 is
- EUR 45 for AB, BC, CD and D tickets,
- EUR 57 for ABC and BCD tickets,
- EUR 66 for ABCD tickets.
- The cancellation fee for tickets purchased by 31 December 2024 is
- EUR 42 for AB, BC, CD and D tickets,
- EUR 52 for ABC and BCD tickets,
- EUR 61 for ABCD tickets.
Don’t forget to buy a ticket! If you do not have a valid ticket, you will be charged a EUR 100 penalty fare and the price of a single ticket. If you buy a ticket using the HSL app, the ticket must be on your phone before you board a bus, train, or tram or enter the Metro platform area or the Suomenlinna ferry pier. Read more about the penalty fare.