Service fees at the HSL service point from 1 June 2023

• Season ticket top up on HSL card EUR 5
• Value top up on HSL card EUR 1
• Single and day tickets on disposable cards EUR 1
• Change of customer group stored on HSL card EUR 8
• No service fee is charged for change of customer group stored on HSL card to:
  – Customers who receive national or guarantee pension or a cash rehabilitation benefit from Kela
  – Customers aged 70 years and over
  – People with reduced mobility
  – Students whose discount entitlement cannot be checked via the My Studyinfo service of the Finnish National Agency for Education
  Exchange students
  – People with functional difficulties that prevent them from using the HSL app
• Service fee EUR 8
• Refund or change requests relating to tickets EUR 8 (for accounts in standard IBAN format), EUR 16 for other accounts.
• Requests to cancel a penalty fare EUR 8
• Transfer of HSL card data to a new HSL card EUR 8
• Invoice surcharge EUR 8 (for companies)

 

A service fee is charged for HSL card top ups and updating the customer group in situations where the customer has the option of using a self-service machine, an online service or the HSL app. The service point staff will assist you with the use of a machine, the online top up and the HSL app, if required.

More information

• HSL card service which you can use to top up your HSL card with a season ticket and value without a service fee
• HSL app and how to use it
• Discount groups